We put the Padgett in Performance

We manage our people and processes with performance-grade efficiency, and a relentless focus on client and employee satisfaction.

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We drive results with a powerful, integrated tech stack that delivers top-notch performance.

WestLaw

We empower our legal teams with industry-leading legal research tools, including subscriptions to Thomson Reuters WestLaw, in addition to annual funds to cover continuing legal education (CLE) costs for Padgett attorneys. 

HubSpot

We leverage Hubspot to integrate firm communications, and to meet our content delivery promise: timely and helpful legal content delivered via blog, newsletter, webinar, case study, or virtual training.

PowerBI

We use PowerBI to mine our own data for effective resource allocation support, trend analysis and expectation-setting, and to deliver on our Client Service promise of actionable, decision-supporting portfolio analysis.
CaseAware

Firm-wide, we deploy the industry-leading and highly customizable default case management system CaseAware, from technology partner a360inc, to automate, integrate, and facilitate tailored and aggressive file processing. 

Paylocity

We use Paylocity to onboard and train employees, and offer a self-serve platform for #PadgettPeople to navigate and use our industry-leading benefits package, including our peer-to-peer recognition and reward program.

Insightful

We use Insightful to support the firm's staffing model, resource allocation efforts, team and individual workloads, and as an efficiency management tool as we strive to keep teams and their workloads organized and balanced.

Brain Breaks

Our PTO plan, the most generous in the industry*, supports a balanced and satisfied workforce.

Face-to-Face

Our "always on camera" policy keeps our remote workers engaged, connected, and collaborative.

People + Process

Thoughtful integration of people and process automates our workflows and humanizes our quality controls. 

Good Stuff

We recognize talent, reward performance, and remind each other of our value at every opportunity.
An un-complicated foundation

Satisfied people satisfy clients. It really is that simple.

At Padgett, we believe that satisfied employees show up differently. They show up ready to perform, eager to satisfy our clients, and actively participate in improving our processes and refining the precision of our results. We believe it's that simple. 

That simplicity translates into our operational baseline that internal and client-imposed timelines are non-negotiable at Padgett, and we expect our staff to meet and exceed them. We build this performance expectation into our internal mantra, #PLG100, which we track, measure, audit, and score against internally with every team, on every client, each and every day. 
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A simple, tight connection

We listen, learn, and leverage feedback for improvement.

While industry standards demand the ability to efficiently process volume-based referrals, Padgett has built and maintained a firm culture that thrives in quantity production without sacrificing quality. We use informal client feedback, formal scorecards, and routine service checks to feed our Client Satisfaction Matrix to stay ahead of any potential service flags.

A significant portion of the firm's full-time staff is dedicated to compliance oversight, quality control, and quality assurance. The firm’s unique KPI structure is founded upon qualitative measures, as opposed to purely quantitative. Instead, we focus on the quality of the service being provided as a key component of our KPI yardstick. We u
A two-part promise

At Padgett, we promise to make your needs our No. 1 priority.

Legal counsel is one of business' most sacred relationships. Our performance, and the protection of your interest, are our paramount concerns. Our ability to evaluate and self-score our performance enables us to react nimbly and resolve issues with precision, leverage predictive analytics to solve problems before they escalate, and respond in a way that keeps work flowing, files moving, and timelines on track.

Our customizable system enables clients to request unique reporting metrics to score specific areas of interest, troubleshoot complex issues, or simply stay informed about progress. The result is a complementary and fluid self-scoring system that can adapt to an ever-changing industry landscape and respond rapidly to client needs.
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*Full-time Padgett employees receive four weeks of PTO in their first full year with no accrual requirements, wherever available by law. A general industry analysis of competing PTO offerings for comparable, eligible employees indicates that Padgett's PTO plan for first-, second-, and third-year employees is more generous than those of its competitors. This statement is a generalization based on publicly available data and is not intended to be definitive. Explore more Padgett employee benefits here.